Straight answers, no guesswork. Below you’ll find clear guidance on timelines, costs, what’s lawful, and how we protect your privacy
Yes. Your case is handled on a strict need-to-know basis by a senior investigator. We follow POPIA-aligned data handling and use secure evidence storage and transfer.
Timeframes vary by case complexity and cooperation of third parties. We agree milestones upfront and provide scheduled updates so you always know where things stand.
You’ll receive a written scope with methods, timelines, and a fixed or capped budget where possible—no hidden costs. Any change in scope is discussed and approved first.
We use lawful, ethical methods and maintain full chain-of-custody with preserved metadata. Reports are structured for attorneys/mediators, and affidavit/testimony support is available if required.
Yes—by arrangement. Call/WhatsApp 074 435 5889 or email info@mervyncookinvestigations.co.za for a rapid, confidential response nationwide.
A short summary, names, photos, key dates/locations, and any documents or screenshots help us act fast. We’ll confirm details in a confidential intake call and agree the scope before work begins.
Yes—we operate across South Africa and, where lawful, coordinate vetted partners for cross-border elements. Travel and third-party costs are quoted upfront.
Absolutely. We structure findings for legal/HR processes, provide affidavits, and can brief your team so next steps are clear.
Our operations are low-profile and need-to-know, designed to avoid detection. While no investigation is zero-risk, we plan carefully to minimise exposure and protect your privacy.
We don’t hack, wiretap, trespass, bribe, or use any unlawful methods. All evidence is gathered ethically to protect admissibility and your reputation.
You’ll receive a written plan with a fixed fee or capped budget where possible, plus any expected disbursements. Retainers may apply for urgent or complex cases; no work proceeds without your approval.
